It is your first day as a product manager at a large government agency. You have been assigned a project creating an online version of a common paper form. The form is used by citizens to apply for agency benefits. Your team consists of you (a product manager), a user experience designer with research experience, and two engineers. Your team is responsible for delivering a web-based version of the form. Another agency office processes forms to determine applicants' eligibility. You are in your first meeting with your manager and the program director for the office that processes the forms.

1. What are the first three questions you'd ask?

A) Who should answer each question?

b) Why ask these questions?