It$$s a busy Friday afternoon at a large family practice office where you are employed. You are scheduled to be on vacation the following week. There are two other customer service representatives in your office. You received a large number of tentative appointments that need to be confirmed and placed in the physician$$s schedule. It is $4$:$30$ and the office closes at $5$:$00$ p$.$m$.$ You have made approximately $20$ calls and left a few messages for patients that require multiple appointments, so collaboration needs to occur once the patients return your calls. What would be the best process to ensure that good customer service is provided to the patients?

Provide your direct line and leave specific messages informing the patients to call back in one week when you return to confirm their tentative appointments.

Inform you coworkers of the specific patients and details that need to be addressed to ensure they are scheduled appropriately, based on the messages you left them.

Tell your coworkers that they will not know how to schedule the patients, so they will need to take a message and tell the patients you will return their calls.

Discuss your situation with a customer service representative in another department and voice your concerns about your coworkers not being able to handle your work while you are gone.