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It was 4 : 5 5 on Friday afternoon before the NASCAR Sprint Cup Series at Richmond International Raceway ( RIR ) , a 3

It was 4:55 on Friday afternoon before the NASCAR Sprint Cup
Series at Richmond International Raceway (RIR), a 3/4-mile D-shaped
asphalt track that is known for its four 38-foot by 24-foot high-
definition LED screens used to broadcast live race action. Alex
Halek, Jefferson Plumbing Supplies' Inventory Manager, was looking
forward to spending the weekend at the race with two of his friends
whom he had not seen since last year's Sprint Cup. He returned to
his office to read a few letters that were waiting on his desk before
heading home to prepare for his annual rendezvous with his friends
on the track.
The first letter he opened was from Faucet Masters, a long-time
supplier of a specialty faucet. This was a unique faucet that did not
sell at a large volume but was steadily ordered by Jefferson's loyal
customers at the rate of 100 units annually. The salespeople often
commented that having the faucet available in stock was crucial to
retaining some customers. The letter started with Faucet Masters
expressing its gratitude for the long-term business relationship with
Jefferson Plumbing. The letter also announced that lately the com-
pany had adopted a new minimum-order-size policy. Consequently,
faucet number 36543 should be ordered at a minimum of 130 units.
This new requirement caught Alex by a surprise as it was about three

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