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It was 4 : 5 5 on Friday afternoon before the NASCAR Sprint Cup Series at Richmond International Raceway ( RIR ) , a 3
It was : on Friday afternoon before the NASCAR Sprint Cup
Series at Richmond International Raceway RIR a mile Dshaped
asphalt track that is known for its four foot by foot high
definition LED screens used to broadcast live race action. Alex
Halek, Jefferson Plumbing Supplies' Inventory Manager, was looking
forward to spending the weekend at the race with two of his friends
whom he had not seen since last year's Sprint Cup. He returned to
his office to read a few letters that were waiting on his desk before
heading home to prepare for his annual rendezvous with his friends
on the track.
The first letter he opened was from Faucet Masters, a longtime
supplier of a specialty faucet. This was a unique faucet that did not
sell at a large volume but was steadily ordered by Jefferson's loyal
customers at the rate of units annually. The salespeople often
commented that having the faucet available in stock was crucial to
retaining some customers. The letter started with Faucet Masters
expressing its gratitude for the longterm business relationship with
Jefferson Plumbing. The letter also announced that lately the com
pany had adopted a new minimumordersize policy. Consequently,
faucet number should be ordered at a minimum of units.
This new requirement caught Alex by a surprise as it was about three
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