Item $2($a$)-$ FMC Diagram

Please use the template

The shapes $($agents$,$ storage, arrows, etc.$)$ and their labels need to be based on "these five

requirements only": personalise level of service access; personalise level of service support; edit user profile;

use a chatbot $($to receive personalised service support, personalised information about product, $\_)$; and track

orders. You should not consider any other requirement for drawing this FMC diagram.

Consider these external service providers for your FMC diagram: credit card institutions, PayPal, parcel

delivery, and a software vendor who provides additional technical support.

External service

providers