Item $7$ of $11$

You have just received a call from a tenant advising that their toilet appears to be blocked. As the property manager, you will need to arrange this issue to be rectified for the tenant, within the required timeframes, per the legislation.

a$)$ Send the landlord an email, notifying them of the issue and advising that you will ensure it is rectified on their behalf.

Enter a response here $($No limits$)$

b$)$ Generate an email of the job request to the plumber, ensuring you include all relevant information they would require to attend to the job.

Enter a response here $($No limits$)$

c$)$ What type of repair is this identified as$?$

Non$-$urgent repair

Urgent repair

d$)$ Generate an email to the tenant notifying them the job has been scheduled and who's call to be expecting for access requirements to be arranged.