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24 24 Discussion Board 4 For this Discussion Board, you will evaluate a "Bad News Email". Consider this scenario: You are an event planning consultant at Renew Retreat Centre. Several months ago Rena Murphy at Smith-Morrison and Associates (SMA) called you to coordinate the company's annual volunteer training seminar to be held at the retreat centre May 1-2. Rena booked the centre from 1:00pm on Friday May 1 through 8:00pm on Saturday May 2. Today is April 1 and Rena emails you to begin working on the logistics of the seminar. As you retrieve the reservation from the system, you realize you accidentally mixed up the times. You have SMA coming in at 8:00pm on Friday and leaving by 1:00pm on Saturday. Other events have already been booked before and after these times and it would be difficult to make changes. Saturday afternoon's event is a wedding and you're quite sure the invitations have already been sent. How do you communicate this bad news to Rena without losing the event? Evaluate the email message to Rena in the attached file [ Assume you would like to retain this customer's business. Do you think that the message will help you achieve the results? If so, why? If not, how would you recommend changing it? To.. C.murphy@smith-morrison.com Send Subject Reservation Issue Dear Rena: I am so sorry, but I did not record your May 1-2 reservation correctly. I mixed up the times and have your group scheduled to arrive at 8 p.m. on Friday, May 1, and leaving by 1 p.m. on Saturday. Unfortunately, we have already booked other events for Friday and Saturday afternoons. I'm sorry that we have to cut your seminar so short and hope that you won't cancel your event. To make up for the inconvenience, I can provide a 20 percent cdiscount on your room rates. Please let me know when a good time to call might be so we can better discuss your options. Sincerely, [Your Name] 24 24 Discussion Board 4 For this Discussion Board, you will evaluate a "Bad News Email". Consider this scenario: You are an event planning consultant at Renew Retreat Centre. Several months ago Rena Murphy at Smith-Morrison and Associates (SMA) called you to coordinate the company's annual volunteer training seminar to be held at the retreat centre May 1-2. Rena booked the centre from 1:00pm on Friday May 1 through 8:00pm on Saturday May 2. Today is April 1 and Rena emails you to begin working on the logistics of the seminar. As you retrieve the reservation from the system, you realize you accidentally mixed up the times. You have SMA coming in at 8:00pm on Friday and leaving by 1:00pm on Saturday. Other events have already been booked before and after these times and it would be difficult to make changes. Saturday afternoon's event is a wedding and you're quite sure the invitations have already been sent. How do you communicate this bad news to Rena without losing the event? Evaluate the email message to Rena in the attached file [ Assume you would like to retain this customer's business. Do you think that the message will help you achieve the results? If so, why? If not, how would you recommend changing it? To.. C.murphy@smith-morrison.com Send Subject Reservation Issue Dear Rena: I am so sorry, but I did not record your May 1-2 reservation correctly. I mixed up the times and have your group scheduled to arrive at 8 p.m. on Friday, May 1, and leaving by 1 p.m. on Saturday. Unfortunately, we have already booked other events for Friday and Saturday afternoons. I'm sorry that we have to cut your seminar so short and hope that you won't cancel your event. To make up for the inconvenience, I can provide a 20 percent cdiscount on your room rates. Please let me know when a good time to call might be so we can better discuss your options. Sincerely, [Your Name]