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It's clear that the service quality of Evergreen Hotel is not currently to the high standards it wishes to be . Why is service quality

It's clear that the service quality of Evergreen Hotel is not currently to the high standards it wishes to be. Why is service quality so important?
Because without it, customers would be unhappy and leave negative reviews.
Because without it, business would decline.
Because without it, companies won't have any customers.
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