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It's the end of the month and a hot part is being delayed at Machine 5. The operator calls her supervisor, who calls his manager.

It's the end of the month and a "hot" part is being delayed at Machine 5. The operator calls her supervisor, who calls his manager. They call in support from quality, logistics, engineering, and supply chain. They all determine the "issue" and what can be done to fix the problem. The part is corrected and shipped. The next day, all those involved in getting the part shipped are praised at the morning meeting and kudos were shared via email. A week later, Machine 5 is making bad parts again. What do you think will happen? What do you think should happen

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