Question
Ittner & Larcker, Coming up short on nonfinancial performance measurement, Harvard Business Review November 2003 Case: Citibank: Performance Evaluation 1-Why has Citibank introduced a Performance
Ittner & Larcker, Coming up short on nonfinancial performance measurement, Harvard Business Review November 2003
Case: Citibank: Performance Evaluation
1-Why has Citibank introduced a Performance Scorecard?
2-What is your assessment of the performance measures used to evaluate James' performance?
3-How and how well are these performance measures linked to Citibank's strategy? What is Citibank's strategy based on the performance measures used?
4-Assume that you are Lisa Johnson. Complete Exhibit 1 to evaluate James performance.
5-What changes, if any, would you make to the new performance scorecard system?
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Wiley Federal Government Auditing Laws Regulations Standards And Practices
Authors: Edward F. Kearney, Roldan Fernandez, Jeffrey W. Green, David M. Zavada
2nd Edition
1118555856, 978-1118555859
