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Ivan works as a customer service representative in a call center. He is evaluated based on the number of calls he completes each day, but
Ivan works as a customer service representative in a call center. He is evaluated based on the number of calls he completes each day, but not on how well he satisfied the callers. In terms of performance standard, this scenario exemplifies: unreliability. criterion contamination. a problem of strategic relevance. criterion deficiency
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Understanding Basic Statistics
Authors: Charles Henry Brase, Corrinne Pellillo Brase
6th Edition
978-1133525097, 1133525091, 1111827028, 978-1133110316, 1133110312, 978-1111827021
