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J is a senior manager at a hospital. Currently, eye surgeons perform an average of 3 operations per day and this has left the hospital
J is a senior manager at a hospital. Currently, eye surgeons perform an average of 3 operations per day and this has left the hospital with a sizeable waiting list for such operations. J wishes to raise this to 5 per day. While he is not offering surgeons a bonus for achieving this new level of performance, he is sure that, as it will benefit patients, they will happily accept the new targets. J has announced the new targets to his surgeons, who were annoyed as J had not previously consulted them about this issue. Privately most surgeons have admitted that they could reach 4 operations per day if they hurried through more routine procedures. Which ONE of the following problems is J most likely to face with the new targets? a. Surgeons will rush operations, leading to poorer outcomes for patients and damage to the hospital's reputation. b. Surgeons will see the targets as unachievable and thus become demotivated by them. c. Surgeons will ignore the targets and do as they have always done. d. Surgeons will demand that they will only work towards the new targets if they receive bonuses
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