Jack, Lee, Ruby, and Harvey comprise the customer service team. At a recent meeting, they become engaged in a heated argument about the best process for filling customer orders and shipping the product off in the most efficient, timely and cost-effective manner. There does not seem to be complete agreement on the issue. As the manager, you share their concerns about efficiency, timeliness, and costs, and have your own views on the situation. You also have more experience than they do