Jackie is a secretary at the local hospital, Bay General Hospital. She is surrounded by residents and nursing students during her work day. She has noticed that they are busy and often communicate only briefly with each other due to time constraints; however, they often have the same questions. She identifies that she answers the same questions about the unit and resources all day. Since she covers two separate units, this is difficult for her to do. She recognizes that there is a networking opportunity among students who may be able to help each other answer questions and find resources. She wants to create a platform that can be used to network and collaborate. What workflow model was used?