Jagit migrated to Australia on a skilled immigration visa. He recently obtained a post as a nurse practitioner in a health clinic in an outback town. His work tasks are varied, and he works semi-autonomously as the doctor visits only once a week. He is your student in the HLTSS00028 (Renal Care) Skill Set as his new role involves assisting dialysis patients. Jagit learnt English for many years in his native India. His reading and writing skills are excellent. His spoken English skills are good also, as his vocabulary is wide and his grammar is excellent, however, some gaps remain in relation to the requirements of his new job. Jagit needs to explain medical conditions and treatment to his patients. His patients are frequently confused by his vocabulary which includes some complex medical terminology. Jagit has trouble breaking down this explanation into simple, everyday language. Some patients struggle to understand aspects of his pronunciation. Jagit's manner with patients is very formal and he does not engage in much social conversation. The Australian people he deals with are very casual and colloquial in their speech which is new to him.

Questions a. Outline Jagit's needs (gaps) in his listening and speaking.

Question b: Describe one example of a strategy to use when coaching Jagit to:

• Improve his oral communication skills when talking to patients, explaining diagnoses, and answering question
• Question c. Provide support for his learning.