James Farris was a college student who, during the summer, worked in the Denver plans of Western Gypsum Company, a manufacturer of drywall material, various ready$-$mix patching compounds, and other assorted home$-$improvement products. The plant was a small one and employed only twenty$-$five people. Farris worked on the second floor and mixed raw materials $($diatomaceous earth, dolomite, limestone$,$ sand, etc.$)$ together in specified proportions to make the ready$-$mix compounds. Consumers needed only to add water in the right amount to use the products. Because of this, quality control was a key function in one production process.

Farris hated his job but felt it was necessary to pay his way though college. On several occasions he had argued with his foreman about the level of work demanded, but to no avail. One hot afternoon the foreman approached Farris and the following discussion took place:

FOREMAN: Farris, you$$ve got to be more careful when mixing the compound. Walters $($the quality control inspector$)$ tells me that six of the last eight batches you mixed were no good. All that stuff has to be remixed and that$$s going to cost the company a lot of money. We$$re paying you to mix those batches right and another thing; you$$re not mixing the required seventeen batches a day. What$$s the problem?

FARRIS: I$$m making mistakes because you$$re too demanding. I$$m doing only fourteen batches a day instead of seventeen because I physically can$$t do seventeen. I$$m not about to kill myself running around up here in this heat just so I can mix seventeen batches a day. Look, I$$m the fifth guy to have this job in the last seven months, right?

FOREMAN: Right.

FARRIS: Doesn$$t that tell you something?

FOREMAN: Yeah, it tells me that most people today don$$t want to do an honest day$$s work.

FARRIS: Don$$t give me that! To do this job right, I can only do eleven batches a day. Besides, I$$m not so sure those batches were actually bad. I$$ve heard that Walters is very picky when checking batches because it gives him a sense of power over the other workers. Besides, he$$s just trying to get me because he thinks I scraped his new car in the parking lot the other day.

FOREMAN: You college guys are all alike I used to do this job and I never had any trouble. You$$re just too lazy. And stop blaming Walters; he$$s been here for twenty$-$three years and knows a lot more about ready$-$mix compounds than you$$ll ever know! Now get back to work and start pulling your weight around here.

One week later, the personnel manager told the foreman that Farris had quit.

$1-$ What might be the sources or antecedents of this conflict? Explain

$2-$ What conflict resolution techniques would you use to solve this conflict? Explain