James is a manager at a large and busy urgent care center. Recently, the owners launched a comprehensive technology strategy designed to improve performance, efficiency, and quality. A year after the plan launched, they asked James to evaluate what was working and not working in the strategy and make recommendations. For this assignment, address the following: What models, best practices, or approaches would you recommend to James for evaluating the technology strategy, and how should James use current market research to ensure that the organization meets the performance goals of quality improvement and efficiency?