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James is a new manager at Fluffy Factory, a large textiles firm. Although the factory has a number of team leaders and supervisors, the majority

James is a new manager at Fluffy Factory, a large textiles firm. Although the factory has a number of team leaders and supervisors, the majority of workers are unskilled and relatively young. Productivity and quality have fallen in recent months and the senior managers are considering closing down the factory and moving operations abroad where labor is less expensive. James has been given three months to make significant improvements to the Fluffy plant before they make their final decision. He has to improve quality and productivity and he has to do it fast. What management style should he adopt?

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