James was a former employee of Lattetude, a coffee shop 1n Sydney. After he resigned. he criticised Lattetude's management for being disorgamised, lacking communication and not strictly enforcing policies, such as hygiene rules. Within a few hours, James's review went viral. Many people wondered if he was telling the truth. Lattetude's management wanted to keep a positive reputation, so they immediately investigated the matter. After communicating with James, the management team held a meeting to discuss the complaints raised. Thev identified ways to improve their operations. They also implemented a more structured system for communication among the staff Moreover, they also reinforced the importance of following hygiene policies. These changes they improved the way they managed their staff and their hygiene policies. Once the changes were implemented, they released a statement on their social media. They explained to the public the resolutions they made. The management team recetved many positive reviews from satisfied customers who appreciated their efforts. a. Identify James's three allegations that may harm Lattetude's reputation. 111