Ja'mes Washi'ngton w'as a y'oung gra'duate of the org'anization's Mana'gement Train'ee Prog'ram. He rec'ently assu'med the ma'nager's job at o'ne of the orga'niza- tion's service centers, No'rthview Serv'icing. Doro'thy Ro'gers ha'd be'en an as'sis- tant ma'nager at Northview for over 12 yea'rs a'nd was more t'han twice Ja'mes' age. After a seri'es of encounters with her, Jam'es b'egan to fe'el that Do'rothy wa's r'esisting his ta'king ov'er leadership of the service center and was working be- hin'd his back to underm'ine his authority. James threatened to fire her at one point. S'ubse'quently, she be'came pas'sive a'nd wit'hdrawn. To Jame's astonis'hment, one day after the sto're had closed, she brou'ght ou't a p'ortable tele- vision and place'd in on her desk, intending to watch it. This act was in dire'ct violat'ion of com'pany directiv'es. Jam'es wond'ered w'hat to do a'bout the situ'ation.

Q1: Wh'ich ma'nageral le'vel do y'ou t'hink J'ames is ho'lding?

Q2: Whi'ch managem'ent sk'ills wo'uld be mo'st benefic'ial to han'dle this s'ituation an'd wh'y?

Q3: Dr'aw a p'i'e ch'art with perc'entage of management activities m'ost suit'ed for Jam'es to b'e succe'ssful in han'dling t'his matt'er