Janai works as a paralegal for N.B.C. Law Firm. Janai is active on social media, but never comments on cases. Her profile lists her as "Paralegal- NBC Law Firm" on social media, but she has never posted on any work related items. Mary is an accountant (CPA) who want to divorce her husband. Janai and Mary have been friends for many years, and Mary provides free tax preparation for Janai. Recently, Mary messaged Janai with the following message:

Can you help me pick out the right form for my self service divorce? Also I think I need to mediate instead of court? Which is better? How much does your firm cost for divorce? Thanks for your help-

How can Janai respond to Mary's requests? Which of these questions can Janai answer? Which of these questions must be answered by an attorney? How should Janai respond?