Jane Swift Jane Swift is becoming frustrated with her job as a shift leader at Jones Department Store. She's worked there for 6 months, and the full-time job has turned into more than full time. Several associates have left the store, and as a result, the past several weeks she has worked an extra 5-10 hours each week. She doesn't mind working the extra hours; she is just frustrated that the additional hours she puts in is not compensated. She asked the store manager, Amy Kostner, about this issue. Amy informed Jane that she is part of leadership team and therefore is expected to work as many hours as needed to get the job done. As a shift leader, Jane is responsible for running the floor when she is on duty. One of the assistant managers sets the daily schedule of associates each week, but Jane and other shift leaders assign the associates to various areas as needed. Depending on store traffic, associates need to be moved from stocking shelves and cleaning to cashiering or assisting customers, When not working on such management responsibilities, the shift leaders generally assume the duties of associates by assisting customers and cashiering. Jane reports that she spends more than half of her time performing associate duties. As a shift leader, Jane sits in on employment interviews and is aware of employee terminations before the employee is fired. She also gives feedback about the associates to the assistant managers who write the annual performance appraisal. lane makes a lot of decisions during her shift each day. If there is a dispute on a sales price, she searches the weekly sales fiyer to determine the correct price. If the customer has a return, she reviews the transaction and initials it before the cashier can give a refund. If a return is greater than %50, an assistant manager or the store manager needs to approve the refund, lane is not satisfied with Amy's answer on her question about pay. If she is not eligible for additional pay, she feels that she needs to be paid more. She currently makes $38,000, which she feels is not enough for the amount of work she performs. While she is paid at a higher rate than most associates, she is not paid nearly as much as the assistant managers. When she discussed these issues with Amy, experience within the company. Jane is also a college student, and appreciates the flexibility of her work, and respects Amy as a boss. She is still frustrated about this situation. I Questions: How do you think Amy should handle this situation