Jane was in her office at Global Delivery Direct when she got a knock on the door and looked up to see President Rockfish. "Hi!", he said "I just wanted a quick word with you. It seems lately that everywhere I go I run into someone or a situation that reminds me of your memo on KM. I haven't forgotten it but I realized that a large component of your job is information collection and storage. Why can't the IT department handle this? Why do I have to have a whole department and a lot of new software?" President Rockfish brings up an interesting question!

• As if you were Jane draft a one-page answer to the questions Rockfish poses. Be sure to include what the relationship is between technology and KM, how they differ, and why tacit knowledge capture is so problematic.