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Jaun Perez, the operations manager at the airport, has been tasked with determining the most efficient way of organizing their check-in process. The success of

Jaun Perez, the operations manager at the airport, has been tasked with determining the most efficient way of organizing their check-in process. The success of his role will be greatly measured by his cost saving measures and the overall satisfaction of the passengers. Many passengers do not have checked luggage so they can print their boarding passes at home and proceed directly to security lines. For passengers with luggage or those that need assistance, they will need to check-in with a clerk upon arrival to the airport. Mr. Perez has to design the check-in area including weighing and checking in luggage with the goal of optimizing staffing levels and offering excellent customer service. During this timeframe, an average of 50 passengers arrive at check-in each hour. A clerk spends an average of 5 minutes with each passenger to verify the ticket, confirm the destination, confirm seating, weigh luggage, and process charges, if applicabl

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