JBC Customs only hires people who are curious and eager to learn because its managers believe that every employee needs to have those two traits if they want to contribute anything of value to the company. Every applicant is carefully screened, and only those applicants who have these two traits are chosen to proceed further in the hiring process. In this scenario, JBC Customs is using _____. a. normative control b. concertive control c. adaptive control d. bureaucratic control