Question
Jeff: So I have a great example of, one of our warehouses wanted to save some money and invented a new kind of divider in
Jeff: "So I have a great example
of, one of our warehouses wanted to save some money and
invented a new kind of divider in between inventory on
a shelf, and this divider was made of cardboard,
which was inexpensive.And they installed
these dividers across the whole portion
of the warehouse.They were very
proud of the work, and we were proud of
their scrappiness. And unfortunately though,
after a couple of months, we saw inventory defects
spike in this part of this particular warehouse. We went back to do some deep
dive analytics and inspection to understand why. And it turned out that as
pickers were removing items, they were bumping the
items next to them and slowly they would flatten
some of the cardboard. And so, items from one bin
were drifting into another bin. And when we assigned an
inventory checker to go out to check to see if
the item was there, it was no longer in the
place it was supposed to be. It was in the one next to it,
and that counts as a defect. Because when a
picker comes, they're only looking in the
zone where the software tells them to pick. If it's not there, they note
it as a defect and move on. So we actually were introducing
more customer defects because of this change that was made
to the process."
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