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Jenna works as an insurance biller for a large clinic. She delays calling the responsible party of a large family whose members are clients of

Jenna works as an insurance biller for a large clinic. She delays calling the responsible party of a large family whose members are clients of the clinic because she knows she will become involved in a complex "hard luck" story that probably is true.What are Jenna's options in this case? Will the delay cause more problems?

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