Jessie is a very quiet, serious employee who doesn't often smile or laugh. She tends to be private about her personal life. Although Jessie got along well with her previous supervisor, Julie, who had a similar personality, Julie now has left the company, and Roberta has taken her role. Roberta is very gregarious, loud, and laughs often, and also tends to be inquisitive about her employees' lives.

Jessie has become increasingly uncomfortable around Roberta, as she doesn't like being asked about her personal life and feels that too much noise and laughter in the workplace is unprofessional. For her part, Roberta is put off by Jessie's quiet, private nature and regards Jessie as unfriendly. Recently, Roberta reprimanded Jessie for not smiling enough or not making small talk with a recent client who visited the office. Jessie feels bullied and is contemplating making a formal complaint to HR.

Use your course resources this week to answer the following questions in an initial post. Make sure to provide a reference for the resource(s) you use to support your answer.

1. What do you think is the cause and potential impact of this conflict on the relationship between Jessie and Roberta?