Jimmy ordered from Roy 500 pieces of woods to be used for a small renovation of his shop. Each piece of the woods should have a measurement of four meters long, six centimeters wide and four centimeters thick. They agreed that the payment would be made on delivery. On the date of delivery, Roy mistakenly sent the 500 pieces of woods with the right length and width but the thickness was only three centimeters instead of four. Jimmy refused to accept the delivery but Roy wished to claim for the agreed payment. The renovation of Jimmy's shop has been delayed for two weeks now and the estimated loss to him was RM7000. Both parties were not satisfied and wished to bring legal action against each other. Advise them. what the question issue, what section in consumer protection act 1999 that we can use? what the case that we can relate with this question? how to apply between section and case in the application, and the conclusion?