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Joanne bought a gift for her friend's birthday from an online website. The service provider failed to deliver the gift on the day it had

Joanne bought a gift for her friend's birthday from an online website. The service provider failed to deliver the gift on the day it had promised. To compensate, the service provider provided coupons to Joanne a week later, which she could use to make more purchases online from them. What is the service recovery strategy that the service provider used in this instance ?

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