Job Posting

Customer Service Representative (Medical Cannabis)

Salary: From $20 an hour

Job type: Part-time, Remote

Job Description

Sometimes traditional medicine is not enough. Treatment and symptom relief with medical cannabis continues to expand. Patients use our telehealth platform (over live video, at pre-specified times) to consult with healthcare practitioners about medical cannabis and whether it's right for them. We provide live support daily to our patients, our healthcare practitioners, and our partners - and are seeking help with this support.

• Work from home;this is a remote position.
• Support Medical Cannabis patients seeking online telehealth consultations with healthcare practitioners
• Answer frequently asked questions over web chat
• Greet and connect patients with practitioners over video

Minimum Requirements

Minimum of 1-year prior experience working as a customer service representative or cannabis educator(Please do not apply without at least this minimum qualification!)

Skills

• Excellent verbal communications skills
• Dependable and enjoys working independently
• Comfortable with mobile technology
• Prior experience with Medical Cannabis highly preferred

Qualifications

• Customer service: 1 year (Preferred)
• Medical Cannabis: 1 year (Preferred)

Benefits

• Casual dress
• Flexible schedule
• Work from home

Schedule

• 4-hour shift
• 8-hour shift
• Day and evening shifts

Experience

• Customer service: 1 year (preferred)
• medical cannabis: 1 year (preferred)

Work Location: Remote

________________________________________________________________________________________

Resume

Joshua Spencer Doyle

12 York City Crescent Unionvi lle , ON L3P 3PL Cell: (647) 123- 4567 email : sjones @gmail.com

Objective Seeking the full time position of Freight Forwarding Logisti cian at Sure Track West whereby education, analytical, communication and attention to detail skills will be utilized to increase profitability. Core Skills

• Educational qualifications: International Transportation and Customs Graduate Diploma.
• Proficient in Microsoft Office Suite.
• Excellent mathematical skills honed from various courses at College.
• One year of experience as a Customer Service Representative at Royal Bank.
• Two years of experience as a Supervisor/ Coordinator at DHL., including problem solving and mentoring of new employees

Education:

International Transportation & Customs Diploma Seneca College, Toronto, ON Jan 2016- Apr. 18

• Learned the ability to identify buyer behavior to sell on a needs-based approach.
• Understands the proper completion of 83 forms and harmonized classification of numbers.
• Coordinated the scheduling of group projects from inception to completion communicating extensively with group members.
• Learned how to calculate, analyze and complete statistical reports utilizing Excel

Customer Service Representative December 2014- Dec 2015 Royal Bank, Berrie, ON

• Informed and persuaded customers about CanadianTire Mastercards.
• Resolved any Queries regarding the service provided.
• Communicated with other team members to develop Community initiatives

QUESTION 1

The contact information shown is:

	a.	Correct the way it is shown
	b.	Must be revisited as it is missing telephone, email headers
	c.	Not required at all on a resume
	d.	Missing information

1 points

QUESTION 2

This objective is correct because:

	a.	Job title, full time, skills and value added are shown
	b.	Job title, company, and value added are shown
	c.	Job title, company, and skills are shown
	d.	Job title, full time, skills, company, value added are shown

1 points

QUESTION 3

The highlights ofqualificationsshown on the resume are fine because they state where skills were acquired on some points:

	a.	Is good the way it is shown
	b.	Does not demonstrate enough transferable skills for the job.
	c.	Is too long
	d.	Should not include where the skills were acquired

1 points

QUESTION 4

Highlights of qualifications and the Core Skills section should ONLY be included in a resume if:

	a.	One of these areas should always be included
	b.	A Candidate meets ALL of the qualifications of the job
	c.	The Candidate has no work experience but has volunteer experience only
	d.	The Candidate meets some of the qualifications

1 points

QUESTION 5

Under the Education section, which of the following is necessary to include:

		Institution, Dates of completion
		Diploma/Degree, dates of completion only
		Diploma/Degree, Institution only, Dates of completion
		Diploma/Degree, Institution, Location, Dates of completion

1 points

QUESTION 6

Which of the following headers should never be included on a resume?

	a.	All are applicable
	b.	Accomplishments
	c.	References
	d.	Volunteer Experience

1 points

QUESTION 7

Action verbs are only necessary when:

	a.	Action verbs should always be used
	b.	Detailing what you have completed in groups only
	c.	You have results and statistics to show
	d.	You are writing something in the present tense

1 points

QUESTION 8

Depending on the job, which keywords/phrases are NOT appropriate to include in a resume?

	a.	Proficiency with Computer programs
	b.	Previous experience working with others
	c.	Problem solving and teamwork
	d.	Excellent compensation

1 points

QUESTION 9

The following areas of the resume need to be reviewed:

	a.	Spacing, font and margins and bullets
	b.	Font and margins, spelling
	c.	The resume looks good as it is
	d.	Spacing, font, margins, bullets and spelling

1 points

QUESTION 10

The purpose of the resume is:

	a.	To advise the Employer that you will take any job within the Company as you really want to work there.
	b.	Shows how you are qualified while selling "yourself" as the product
	c.	In todays Technological times, resumes are not used anymore, so why bother
	d.	Resumes today are very "topical" and do not include much detail

QUESTION 11

What errors are found on page 2?

	a.	Margins, bullet numbers differ and spacing issues
	b.	Month consistency, 2nd page spacing and spelling
	c.	spelling errors only
	d.	A and B

QUESTION 12

It is fine to use different bullet types if:

	a.	The job titles differ
	b.	It is not fine to use different bullet types
	c.	The Candidate wants a certain job to stand out
	d.	There is a different amount of bullets used per job

QUESTION 13

In addition to grammatical errors on this resume, which of the followingbestidentifies all of the other areas that need to be reviewed?

	a.	Month,date spacing and tense
	b.	date spacing, month, location
	c.	location, date spacing, month, tense
	d.	Month and location

QUESTION 14

It is acceptable for headers to be included on a second page of a resume as shown in the example.

	a.	It does not matter as long as it is shown
	b.	At the top of the page
	c.	2nd page headers are not needed
	d.	At the bottom of the resume

QUESTION 15

References Available Upon Request:

	a.	Only to be added if you have Canadian experience
	b.	Not required at the bottom of a resume anymore
	c.	Are to be added if asked by the employer
	d.	A and C

QUESTION 16

Adding Volunteer Experience is:

	a.	Not important as it is not a real job
	b.	Should only be added if the volunteer experience relates to the job being applied for
	c.	Should not be added at all
	d.	Just as important as paid experience

QUESTION 17

The average resume is:

	a.	Less then 1 page
	b.	2 pages
	c.	3-4 pages
	d.	As many pages required to describe a Candidate's qualifications

QUESTION 18

Identifying key phrases found in a job ad:

	a.	Shows the Employer that you can read
	b.	Allows the Candidate to identify what the employer seeks from a Candidate
	c.	Ensures the Employer writes the job ad well
	d.	Allows the Candidate to identify and "match and marry" the phrases in a resume

QUESTION 19

Using a different font as shown on the resume:

	a.	Enhances the look of the resume
	b.	Comes across to the Employer that the Candidate is not detail oriented
	c.	Helps to emphasize certain points of the resume
	d.	It is fine to use as many fonts as it makes the resume unique

QUESTION 20

A resume:

	a.	Is not needed for most jobs today
	b.	Should be tailored to each job applied for
	c.	Once completed can be sent to all jobs of interest
	d.	Is a work in progress and should be updated every 2-3 years