Jodie works in the graphic design department at a financial services firm. She loves the part of her job that allows her to be creative, but she struggles when it comes to understanding all the different products the company offers. She knows that she should have a deep understanding of their product offerings, but she has trouble with $\_\_\_\_\_\_\_$ during meetings where they discuss the specifics. She sometimes finds herself doodling on her notepad or daydreaming instead of paying attention.

active listening

gestures and posture

facial expressions

eye contact