"Joe has been working in customer service for a cellular networking company for four years. Recently, he has experienced great difficulty on the job. When dealing with a challenging or frustrating team meeting, Joe often exits the room in an emotionally escalated state. He complained to his supervisor about three fellow employees and threatened to start a lawsuit if the company did not act on his request to reprimand them or adjust his assignments. Colleagues have started to avoid Joe, not wanting to "get on his bad side." Joe has now been excused from team meeting for the foreseeable future and can read the agenda if he has questions about anything he may have missed."

In looking deeper at this situation of helping someone find appropriate replacement behaviors, why might this be a hard situation to follow through on? What helps you when you have to respond in a difficult situation, and you know it is for the best of the other individual?