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Johann works part time at a department store. Since he has been working at the store for several years, he is responsible for developing the

Johann works part time at a department store. Since he has been working at the store for several years, he is responsible for developing the plan to ensure that the right numbers of sales clerks are on hand to meet the needs of the store on different days of the week. This is an example of the ________________ function in a service business

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