John, a Six Sigma Master Black Belt, is leading a project in a manufacturing company. The project aims to reduce defects in a critical manufacturing process. During the Measure phase, John and his team gathered data and performed a process capability analysis. They discovered that the process capability index $($Cp$)$ was $1\mathrm{.}2,$ while the process capability index for the lower specification limit $($Cpl$)$ was $0\mathrm{.}8.$

What can John conclude from this data, and what action should he take to improve the process?

Question $2$ options:

John can conclude that the process is highly capable, and there is no need for process improvement efforts

John can conclude that the process is not capable, and he should focus on reducing variability within the process to meet customer requirements

John should focus on increasing the process capability index $($Cp$)$ to at least $2\mathrm{.}0,$ which is considered the industry standard for capability

John should ignore the process capability indices and proceed to the Analyze phase of the project

John should consult with the customers to see if their requirements can be relaxed, given the current process capability indices