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john and Mary work for a direct marketing firm. they make calls to customers for a local carpet cleaning service. In a typical hour, john
john and Mary work for a direct marketing firm. they make calls to customers for a local carpet cleaning service. In a typical hour, john completes 50 calls and gets 2 sales; Mary completes 50 calls and gets 1 sale. Compare John and Mary from the viewpoint of effectiveness and efficiency.
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