John is a regional manager of a chain of stores, which sells computer equipment and accessories, mainly based out of town in retail parks.
A new manager has been appointed to one of the stores which employ 20 staff. This store is currently experiencing a number of challenges which John wants the new manager to address. Among these are the followings:
• A growing absence problem among the store's staff

• Deterioration in staff morale, largely due to unpopularity of the previous manager, who left suddenly a month ago
• Sales have been falling since a rival have opened a store on the same site.

• The company has a formal appraisal process for all staff but the previous manager is known to have neglected this area.