John is injured and rushed to Care Hospitals for treatment. He spent 45 minutes at the hospital out of which he filled a form for 15 minutes, stood in the queue for 10 minutes, doctor treated him for 15 minutes, and payment time was 5 minutes. What is the service cycle efficiency for his visit?

a.

33.33%

b.

66.67%

c.

18.50%

d.

11.11%