Jos Ramos is a production manager at GreenCorp International. He is the manager of more than 100 production workers at the company. He experiences many performance and behavioral issues with his workers and some of the cases require formal intervention to resolve. The company has an alternative dispute resolution process (ADR). When a given case with an employee requires the use of ADR, the first thing that Jos must do is instigate an open-door policy. gain legal support. begin arbitration. create a peer review. begin mediation