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Jose works as a technical support consultant. When he receives a customer query, he must follow a strict operating procedure which begins with identifying the

Jose works as a technical support consultant. When he receives a customer query, he must follow a strict operating procedure which begins with identifying the problem in a comprehensive operations manual. Then he follows each step defined in the manual to solve the particular problem. Jose's organization operates with a high degree of what? Multiple choice question. differentiation and specialization hierarchy strategic ambiguity formalization

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