Joseph Kutar meets with you at your office to discuss a Highway Traffic Act matter. While you are reviewing the certificate of offence, Joseph reads the labels on some of the client files stacked on your desk. "I know that landlord," he says, indicating one of the files. "I used to live in one of their building. A real slum." You move the files to the floor behind your desk. Then you ask Joseph some questions about the Highway Traffic Act matter, taking notes of his answers. Based on what he tells you of the matter and your review of the certificate of offence, you advise him to plead down to a lesser offence with fewer demerit points. When he hears this, Joseph's behaviour becomes belligerent and threatening. "I'm a courier," he says. "Any more demerit points and I can't drive. I'll find someone else who knows what they're doing!" He grabs the certificate of offence off your desk and leaves your office. A few days later you have some matters in traffic court. Outside the courtroom, you get into a conversation with a couple of other paralegals who do a lot of traffic court work. One of them, Alice Fisher, says jokingly to you, "I'm doing some work for a former client of yours, one J.K. He told me he had to fire you because you kept giving him bad advice. What's the real story?" You change the subject, and start talking about how difficult it is to find parking near the courthouse. Several people are sitting or standing close by and can overhear your conversation.

What are the professional and practice practice management issues that arise based on this scenario. Refer to the Ontario law society for professional conduct and ethics. Rules and guidelines of Ontario law society