Jovin works full time as a Youth Worker at First Access. Currently, one evening per week and on Saturdays, Jovin and his friend Eliana volunteer their time to help with a youth community initiative. Eliana has approached Jovin with a dilemma.

A young 14-year-old girl has come to her asking for help to access a family planning clinic. After some discussion, the girl tells Eliana that she needs a termination. Eliana is a pro-life advocate so feels really uncomfortable assisting the client in this way.

Eliana has asked Jovin if he can help the client instead of her. Jovin supports the freedom of choice for women but is empathetic towards Eliana's predicament. However, Jovin witnessed Eliana deep in conversation with a young girl and recognised her as a close family friend's daughter. Jovin knows through his family connections, that this girl has been having a lot of difficulties at home.

At the moment, there are no other volunteers who can assist with the young girl's case.

The youth program deals with many youth issues and provides financial assistance and referral to various services including sexual health, drug and alcohol, smoking, housing and accommodation.

a) Identify Jovin and Eliana's legal responsibilities. Refer to two legislative and/or regulatory requirements and explain how each apply to this situation.

b) Identify the type of conflict of interest in this situation and propose what action to take next.

c) Imagine that you are Jovin. Explain how you would problem-solve the situation between your values and Eliana's values so that you both remain non-judgemental and ethical.