Juan presented to a local agency after being referred by his Probation Officer for Substance Use services. After completing the intake paperwork, the Licensed Mental Health Counselor greets him in the lobby and says "John, come on back". The Counselor introduces herself and asks Juan for the correct pronunciation of his name prior to proceeding with gathering information for the assessment. At the conclusion of the assessment, the Counselor obtained written consent to exchange information with the Probation Officer and assisted Juan with scheduling his first session with her.After escorting Juan out of the office, the Counselor took the initiative to make phone contact with the Probation Officer to confirm Juan's completion of the Assessment.Disposition(s) Demonstrated Well:Areas of Improvement (reference specific dispositions)