Judy and Karen have been friends since childhood, but recently their relationship has been strained. Judy has been attending a local college part-time, while she continues to work at a job she's had since high school. Karen left home to go to a college in another state, where she's been having a lot of fun but has been struggling to make ends meet financially. Judy has been dating the same person for 2 years, while Karen has not been on a formal date since she left for college. When Karen comes home on a vacation break, she suggests they meet for dinner and drinks at a busy restaurant. Judy gets delayed at work and arrives hour late. Karen is seated and has already finished her first drink. When Judy sits down to join Karen, the conversation does not go well.

1. According to your text, environments are more than just physical places. What role do "environments" have in Judy and Karen's conversation?
2. Your text refers to three kinds of noise in the transactional communication model. Explain how these three kinds of noise affect Judy and Karen's conversation.
3. What advice would you give Judy and Karen to reduce the noise in this specific communication situation and repair their overall relationship?