JunkCo, a waste management company, hired Beth to be a dispatcher for their fleet of garbage trucks . When she was hired she led JunkCo to believe that she had experience operating dispatch systems. She started work and it became evident that she was inexperienced in the use of the technology and did not have the requisite organizational skills. Due to her inexperience with the equipment , messages were not being broadcast to the drivers and she allocated 80% of the jobs to two of the trucks - causing them to run behind in their pick -up jobs. Clients were disgruntled as was management .

a. What action can JunkCo take?

b. How quickly should JunkCo act ?

What are the repercussions if JunkCo delays taking action for more than 90 days?