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K What is a balanced scorecard and why are more companies using one? What is a balanced scorecard? OA. A performance report that contains measures
K What is a balanced scorecard and why are more companies using one? What is a balanced scorecard? OA. A performance report that contains measures of all the key financial and nonfinancial variables that are important for a company to prosper. OB. A measurement technique that focuses on prevention of defects and on achievement of customer satisfaction. OC. A characteristic or attribute that must be achieved in order to drive the organization towards its goals. OD. A logical integration of techniques to gather and use information to make planning and control decisions, to motivate employee behavior, and to evaluate performance. Why are more companies using a balanced scorecard? O A. Companies find that it facilitates forecasting and budgeting and communicates results of actions across the organization. O B. Companies find that it is a useful tool to help managers focus on the multidimensional factors that make an organization successful. OC. Companies find that it compares profit to investment using measures such as return on investment or residual income. O D. Companies find that it builds on the assumption that an organization minimizes the cost of quality when it achieves high quality levels. LJU
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