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Karen, a first-generation American, works at a bank as a bank teller. Her manager notices that she seems to always understand why customers act in
Karen, a first-generation American, works at a bank as a bank teller. Her manager notices that she seems to always understand why customers act in certain ways that don't make sense. The customers at this Rockville location include many foreigners, who behave in ways that are unusal to the bank manager who grew up in a smally city that is ethnically and racially homogeneous. It is likely that Karen is high in cultural intelligence, which helps her to know why people from cultures other than her own behave in the way that they do. True False
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