Karin McFarland is the office manager for Drs$.$ Kern, Wilkes, and Ruiz. She recently hired a new medical receptionist, Wanda Belini, whom patients like for her warm, friendly personality. Wanda has excellent telephone skills and good judgment about handling calls appropriately. Karin is concerned, however, about Wanda$$s writing skills. The short documents such as memos and meeting announcements that she has prepared have contained spelling and punctuation errors. Karin believes that Wanda is a valuable asset to the office and wants to help her improve.

Why is it important for memos and meeting announcements to be written properly if they are only seen by people who work in the office?

What might Wanda do to improve her writing skills?

What impact might Wanda$$s poor writing skills have on her future career if she does not improve them?