Keep in mind that a process is different from a project since the former represents an "ongoing" operation while the latter has a clear start and end. Examples of a process include customer service, invoicing, email, and updating employee information. The reason you choose this process is because you believe it can further be improved to produce better results.

Following gap analysis, (1) describe the existing state of the process (detailing its function with an emphasis on identifying its problems and areas for improvement), (2) propose a desired/ideal future state, and (3) offer some solutions (briefly) to get from (1) to (2). Your proposed solutions need to be valid, so please support them using insights found in literature (citation).Here is a very simplified version of what you need to present:

Process: Students writing papers.

Current state: A significant number of grammatical and APA errors.

Future state: Less errors

Proposed solution(s): Providing checklists to students before they begin working on their papers, having students fill in the checklists after finishing their papers, connecting students to librarians, sharing online sources that focus on the above areas, and so forth.

B) After reading this week's articles, share at least 2 key points that you learned from at least 4 of these articles.Preferred format:

Hammer (2007):

• The process-based approach helps to...

• There must be an alignment between the organization and high-performance processes in order to...