Keeping our patients satisfied is a necessary process that needs to take place for our clinic. I have included additional resources this week, including further reading and videos to review. Upon completing this review, there is a materia matching assessment for you to complete. Ivialtila Widget Catalog My Widgets My Profile Help. Logout Service Recovery Spring 2024 4939 Effective handling of a patient complaint Service Failure O Service Recovery O Well develop Service Recovery Program Keyboard Instructions Helps improvement efforts for providing excellent Performance falls below patient expectations Positive actions taken by a service department Creates patient loyalty and satisfaction