Kelly, a production supervisor, is responsible for 10 employees who assemble components into a finished product that is sold to distributors. Kelly reports to Ben, a production manager, who in turn reports to Dan, a general manager, who reports to McKenna, a vice president of operations.Recently, McKenna asked Dan to have a meeting with Kelly and Ben regarding some customer concerns in the production area.The focus of the meeting was to judge the validity of the customer concerns, and to develop a specific plan to address these concerns.(4 marks)

1.What is the commonality among Kelly, Ben, Dan, and McKenna?

a.They all produce the same product.

b.They all have the same job content.

c.They all are managers.

d.They all have the same vision.

2.Kelly is considered to be what level of management?

a.top manager

b.superintendent of assembly

c.middle manager

d.first-line manager

3.Ben and Dan are considered to be what level of management?

a.top managers

b.middle managers

c.superintendents of assembly

d.first-line managers

4.McKenna is considered to be what level of management?

a.top manager

b.superintendent of assembly

c.middle manager

d.first-line manager